For all claims, we will require an unboxing video with a clear view of the package being opened and of all the contents inside.
The claim and unboxing video must come from the recipient at the original delivery address on the order as proof that the order came from us with missing, damaged, or incorrect items.
You have 7 days from your delivery date to submit a claim indicating that there is something wrong with the order. The 7 days start when your order was delivered, NOT when you opened the package.
*We do not accept returns/exchanges/refunds based on change of mind. Meaning, we do NOT accept claims because you no longer want the item. There must be an issue with the order for a claim to be submitted*
To submit a claim, please login to the hello82 Help Center and submit a Request form so that a customer success representative may further assist you with your order :)