Please, submit a request for a return/exchange by logging in to the Help Center and filling out the Request Form with an unboxing video so that a representative of our customer service team can further assist you with your order.
If your return is accepted for an exchange or replacement, we will send you a return shipping label, as well as, instructions on how and where to send your package. Also, you will incur the shipping fee to send out the item back to your address.
**If a pre-paid return shipping label from hello82 was provided for the return, the package must be postmarked within 2 weeks of receiving the shipping label(s).
If you are returning items for a refund, refunds will be for the item only and will be initiated until we receive the return to inspect that it arrives in good condition. You can then expect the amount to show up in your form of payment within 3 to 9 business days. Please, let us know if your original payment method is no longer available/active.
Items sent back without first requesting a return will NOT be accepted. We will notify you once we have received and inspected your return on whether your return was approved or not.
Returns: Not Accepted
Certain items cannot be returned, like perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care goods (e.g. beauty/self-care products). We also do not accept returns for hazardous materials, flammable liquids, or gasses.
Policies on exchanges and returns may be applied differently by product, so please check the product details thoroughly when purchasing.
Please, let us know if you have any questions or concerns about your specific item by submitting a Request Form to further assist you with any questions about acceptable items.