Please, inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue. We have a 7-day refund and return policy only on damaged or incorrect items, which means you have 7 days after your package is delivered to send in a claim to request a return/exchange/refund.
To be eligible for a return or exchange, your item(s) must be in the same condition as received, unopened, and in the original packaging. You will also need the receipt or proof of purchase.
To file a claim, please, login to the hello82 Help Center and submit a Request Form for further assistance from a customer success representative.
**Please, note that if you file a claim after the 7-day period concludes, your claim may no longer be accepted.